We pride ourselves on our customer service. We are always willing to assist you with any problems, issues, complaints or complaints you may have. Please contact us during our customer service hours. We will respond as soon as possible.
Phone number: (404) 759-8333
Customer Service Phone Hours: 11 AM - 4 PM EST, Monday - Friday
Please note that due to various email settings, our email message may be delivered to your spam or bulk mail folder. Should you not receive a reply from us, you may have entered your email address incorrectly or your spam filter won't let us through.
Office Hours and Holiday Schedule
- New Year's Holiday
- Martin Luther King Jr.'s Birthday
- Washington's Birthday (President's Day)
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Holiday
- December 24 - 26 Christmas Holiday
- December 29 - January 1 New Year's Holiday
Occasionally, we may take your order and consequently discover that the item is not available for shipping (i.e., it is backordered, sold out, damaged or defective). In such cases, we will notify you via email of the status and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order. Product availability is subject to change without notice. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Canceling an Order
Unfortunately, orders cannot be cancelled once you have completed the checkout process. Due to our commitment to processing your order quickly, once the checkout process is completed, we immediately notify our warehouse and manufacturers to prepare your order for shipment. We apologize for any inconvenience that this may cause you.
Prices and Tax
All prices are subject to change without notice. We currently do not have a price-matching policy. Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailer. Items purchased and shipped to addresses in Georgia are subject to applicable sales tax.
Product Descriptions and Images
We endeavor to provide accurate and complete descriptions and representations of our products, including our dog clothes, dog collars, and other pet related items. However, Bark Avenue Apparel does not warrant that product descriptions, photos or other content of this site is accurate, complete, reliable, current, or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. Color variations may occur due to monitor settings or descriptions may be incomplete due to human error. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and Bark Avenue Apparel reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information. If a product offered by Bark Avenue Apparel is not as described, your sole remedy is to return it in its original and unused condition. We apologize for any inconvenience.
Purchases and Methods of Payment
We can accept orders through our web site (www.BarkAvenueApparel.com), by fax (770-518-1179) or by telephone (404-759-8333). The methods of payment we accept are checks (merchandize will not be shipped until your check has cleared), certified check, money orders, Visa, MasterCard, American Express, Discover only though Paypal. We can only sell and ship items to addresses in the continental United States. Please note that your credit card will not be charged until all items in your order have been shipped. Backordered items are usually shipped within 2-3 weeks from the order date. Should your item take longer than that to restock, we will contact you to make sure that you still want to wait for the item. With your permission, we will then charge your card even though the order has not yet shipped. You can receive a credit to your account should you later change your mind about the backordered item.
Exchange and Return Policy
We are not responsible for items returned to any other address. For your protection, we recommend you use Federal Express, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 15 days will not be accepted for exchange or return and will be shipped back to the customer. Should you wish to exchange an item, please do not place a new order through our web site. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee. If you send the item back to us and note which item you would like in exchange, you will receive complimentary shipping for the exchange and will not be charged a restocking fee. After receiving and inspecting the returned item, we will reimburse your credit card for the purchase price of the item, less any shipping, handling or restocking fees, or send you a replacement item for exchange. Please note that shipping and handling fees are non-refundable. To qualify for a refund, all items must be returned in its original condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner. When returning or exchanging an item with Velcro, please close the Velcro because it can pull on the fabric if stuck. If the item is damaged because the Velcro pulled on the fabric, we will not be able to accept the item for return or exchange. We will not accept returns if the item and its packaging is not in its original condition and will return such items to you. If you reject that return shipment, Bark Avenue Apparel reserves the right to liquidate the inventory and withhold credit. We encourage you to measure your pet as accurately as possible. We cannot honor exchanges or returns for any merchandise that has been used, or is not in its original new condition. All sale or custom items are final sale and cannot be exchanged or returned. We work hard to process returns as quickly as possible. Please allow 10 to 14 days after we receive the items before receiving your credit or exchange. At Bark Avenue Apparel, we strive to provide great customer service. We wish we could accept all exchanges and returns without any questions or limitations, but that is just not possible. Thank you for honoring these exchange and return policies, so that we can continue to provide you a large selection of quality products.
We allow one complimentary exchange per item. After the first exchange, each exchange will incur a restocking fee of 20% of the item's value, whichever is greater. If you return an item which qualified for free shipping, we will refund your card for the purchase price less a restocking fee of 20% of the item's value, whichever is greater. Due to oversized shipping, if you return an item that fall under our Carriers or Furniture category, a 25% restocking fee will apply.
The following item cannot be returned or exchanged: customized. Holiday dog clothing and accessories, including Halloween costumes, return and exchange policy: one time size exchange, no returns or store credit.
Holiday Exchange and Return Policy
Items purchased from November 15 through December 24 can be returned 20 days from the date of receiving the item, or by January 15, whichever date occurs later. All other conditions of our standard exchange and return policy will apply. For holiday dog clothing and accessories, including Halloween costumes, a one time size exchange is allowed, no returns or store credit.
Non-Deliverable, Refused or Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, absence, or customer providing incorrect shipping information (invalid, unknown or insufficient address), we will attempt contact you via telephone and/or email to resolve the order. If no response is received, the customer will be charged the appropriate shipping charges and a 20% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will require an additional re-shipping charge.